Known Issues

Metus Ingest does not start

Please check your License Dongle Key , the License Dongle Key must be plugged to your computer’s USB port, and License Dongle Key must have been installed .

For detailed information on Licensing Metus Ingest, please see Installation.

Ingest does not see my capture card

Please check Supported Capture Devices (you can find necessary driver links), and be sure the appropriate driver for the capture board is installed in your workstation.

Even I have plugged more than one Decklink cards, however in Metus Ingest see only one decklink card

Please install the Blackmagic Decklink driver AFTER plugging all cards.

When I try to start capture, Metus Ingest give an error message “Source and target frame rates are different”

It means that frame rate of the selected profile doesn't match with frame rate of the source . You should check source and selected profile frame rates , the frame rates must be same to start capture. Or you can add Frame Rate Adapter (for different source and profile frame rates) from Video Filters at the preset settings menu . To see detailed information about Frame Rate Adapter click HERE and have a look at title "Video Filters Settings" .

Please note that, there are many dedicated hardware based frame rate converter out in the market, and Metus INGEST is NOT a frame rate converter.

Though,

In Edit Profile window, you can add frame rate adapter under video filters tab. Again, this is not a frame rate converter, it simply drops or pads frames according to simple algorithms. With frame rate adapter option, you can capture an NTSC source into PAL profile, but the result may not meet professional needs.