Dongle Remote Update
Followings are step by step how to update or code a dongle remotely. Please do not forget to plug the dongle to usb port before beginning the update.
You will need two tools for updating the dongle; hasprus.exe and Metus RUS.exe. You will also need the necessary dongle driver “License Manager.exe”.
If you dont have those tools you may download from the below ftp link:
ftp://download.metus.com/Support/Tools/DongleRemoteUpdate/
(The ftp is not public, please ask for the user&password to your sales rep./support. and please use FileZilla for accessing to the ftp)
After you have the required tools, please do the following step by step.
- When RDP (Remote desktop connection) is open, this is not going to work. Please do these steps without RDP. VNC/Team Viewer is OK.
- Plug the dongle to the usb port.
- (Skip this step if it is already installed) Run License Manager v4.exe to install the dongle driver. Follow the wizard by next-next buttons with default options. If it is already installed skip this step.
- If you have INGEST 5.6.6.0 or above version, you could run Hasprus license tool from interface of Metus INGEST, please run INGEST, go to "Tools > Hasprus" menu and follow the instructions at Step 5.
Note: Another option, you could also download and run hasprus.exe tool from the above link manually. - Click the “Collect Information” button. Save the key status file (c2v)
- If you have INGEST 5.6.6.0 or above version, you could run MetusRUS license tool from interface of Metus INGEST, please run INGEST, go to "Tools > MetusRUS" menu and follow the instructions at Step 7.
Note: Another option, you could also download and run MetusRUS.exe tool from the above link manually. - Click the “Collect Information” button. Save the key status file (c2m). If it says “License not found” skip this step.
- Send the files to either Metus or Metus reseller.
- Based on this key status file, Metus will create two files and send to you;
- One hasp license file (*.v2c)
- One metus license file (*.m2c)
- When you received those files on step 9, do the following;
- Run hasprus.exe tool
- Click the “Apply License Update” tab
- Click the Browse for update file (....) button.
- Choose the *.v2c file (please see step: 9-a )
- Click the “Apply Update” button.
- After a few seconds you will see the update result message.
- Run Metus RUS v2.8.0.exe tool
- Click the “Apply License Update” tab
- Input the server name or IP that the dongle is plugged (in case of there are more then one dongle connected to a server or pc on the same network)
- Click the Browse for update file (....) button.
- Choose the *.m2c file (please see step: 9-b )
- Click the “Apply Update” button.
- After a few seconds you will see the update result message.
- Run hasprus.exe tool
- Your dongle is ready to use.
Troubleshooting for dongle update
- During the remote update process please make sure the necessary ports are open (TCP:475, UDP:475 ports). Please check firewall, antivirus, etc. for those ports.
- Please make sure you have installed the necessary dongle driver (Step:3)
- Please do not use Remote desktop to create key status file or update. Directly work on the server/pc or use another remote software such as TeamViewer, etc.
- If you still have problems, please contact your reseller or contact support@metus.com.