Dongle Remote Update

Followings are step by step  how to update or code a dongle remotely. Please do not forget to plug the dongle to usb port before beginning the update.

You will need two tools for updating the dongle; hasprus.exe and Metus RUS.exe. You will also need the necessary dongle driver “License Manager.exe”.

If you dont have those tools you may download from the below ftp link:

ftp://download.metus.com/Support/Tools/DongleRemoteUpdate/

(The ftp is not public, please ask for the user&password to your sales rep./support. and please use FileZilla for accessing to the ftp)

After you have the required tools, please do the following step by step.

1. When RDP (Remote desktop connection) is open, this is not going to work. Please do these steps without RDP. VNC/Team Viewer is OK.
2. Plug the dongle to the usb port.
3. (Skip this step if it is already installed) Run License Manager v4.exe to install the dongle driver. Follow the wizard by next-next buttons with default options. If it is already installed skip this step. 
4. If you have INGEST 5.6.6.0 or above version, you could run Hasprus license tool from interface of Metus INGEST, please run INGEST, go to "Tools > Hasprus" menu and follow the instructions at Step 5.
   Note: Another option, you could also download and run hasprus.exe tool from the above link manually.
5. Click the “Collect Information” button. Save the key status file (c2v)
6. If you have INGEST 5.6.6.0 or above version, you could run MetusRUS license tool from interface of Metus INGEST, please run INGEST, go to "Tools > MetusRUS" menu and follow the instructions at Step 7.
   Note: Another option, you could also download and run MetusRUS.exe tool from the above link manually.
7. Click the “Collect Information” button. Save the key status file (c2m). If it says “License not found” skip this step.
8. Send the files to either Metus or Metus reseller.
9. Based on this key status file, Metus will create two files and send to you;
   1. One hasp license file (*.v2c)
   2. One metus license file (*.m2c)
10. When you received those files on step 9, do the following;
    1. Run hasprus.exe tool
       1. Click the “Apply License Update” tab
       2. Click the Browse for update file (....) button.
       3. Choose the *.v2c file (please see step: 9-a )
       4. Click the “Apply Update” button.
       5. After a few seconds you will see the update result message.
    2. Run Metus RUS v2.8.0.exe tool
       1. Click the “Apply License Update” tab
       2. Input the server name or IP that the dongle is plugged (in case of there are more then one dongle connected to a server or pc on the same network)
       3. Click the Browse for update file (....) button.
       4. Choose the *.m2c file (please see step: 9-b )
       5. Click the “Apply Update” button.
       6. After a few seconds you will see the update result message.
11. Your dongle is ready to use.

Troubleshooting for dongle update

• During the remote update process please make sure the necessary ports are open (TCP:475, UDP:475 ports). Please check firewall, antivirus, etc. for those ports.
• Please make sure you have installed the necessary dongle driver (Step:3)
• Please do not use Remote desktop to create key status file or update. Directly work on the server/pc or use another remote software such as TeamViewer, etc.
• If you still have problems, please contact your reseller or contact support@metus.com.