How to collect the logs and send to Metus team?

Owned by Fatih Yilmaz
Last updated: Feb 28, 2023
6 min read

Sometimes, we request the log files to analyze what happened on MAM Archive System. This article will go over how you can collect the log file so you are able to send it to us for review, please follow the instructions below;

 MAM Desktop Client Logs;

Metus MAM Desktop Client log files are usually stored in the “C:\Program Files (x86)\Metus Technology\Metus MAM\MLLog.txt” folder. Please follow the steps below to collect log files.

  1. Please open the Windows File Explorer.

     

  2. Navigate to the “C:\Program Files (x86)\Metus Technology\Metus MAM\” folder.

  3. Find the MLLog.txt file.

     

  4. Right-click on “MLLog.txt” log, click Copy, and choose a location to save the log file such as your Desktop.

  5. Once you’ve saved the logs to the location you specified, you’ll need to compress them in order to be able to send quickly over the internet. Right-click on the log file and choose “Send to > Compressed (zipped) folder”. This will create a zip archive of the logs, you can then attach that to an email.



 MAM Desktop Client Dynamic Bin trace logs;

Metus MAM Desktop Client Dynamic Bin trace log files are usually stored in the “C:\Program Files (x86)\Metus Technology\Metus MAM\DynamicBinTracer\” folder. Please follow the steps below to collect log files.

  1. Please open the Windows File Explorer.

     

  2. Navigate to the “C:\Program Files (x86)\Metus Technology\Metus MAM\” folder.

  3. Find the DynamicBinTracer folder.

     

  4. Right-click on “DynamicBinTracer” folder, click Copy, and choose a location to save the log file such as your Desktop.

  5. Once you’ve saved the logs to the location you specified, you’ll need to compress them in order to be able to send quickly over the internet. Right-click on the log file and choose “Send to > Compressed (zipped) folder”. This will create a zip archive of the logs, you can then attach that to an email.

 

 Dynamic Bin Service trace logs;

Metus Dynamic Bin Service trace log files are usually stored in the “C:\Program Files (x86)\Metus Technology\Metus Dynamic Bin Service\DynamicBinTracer\” folder. Please follow the steps below to collect log files.

  1. Please open the Windows File Explorer.

     

  2. Navigate to the “C:\Program Files (x86)\Metus Technology\Metus Dynamic Bin Service” folder.

  3. Find the DynamicBinTracer folder.

     

  4. Right-click on “DynamicBinTracer” folder, click Copy, and choose a location to save the log file such as your Desktop.

  5. Once you’ve saved the logs to the location you specified, you’ll need to compress them in order to be able to send quickly over the internet. Right-click on the log file and choose “Send to > Compressed (zipped) folder”. This will create a zip archive of the logs, you can then attach that to an email.

 

 MAS Logs;

  1. Please open the Event Viewer application on your computer. The easiest way is usually to open the Start Menu and simply type in “Event Viewer” which should cause the item to appear which you can then click on to open.

  2. Once you have Event Viewer open look on the left-hand side of the window, look for the “Applications And Services Logs” item and click the arrow in front of the name to expand that section and Right-click on “MAS” log.

     

  3. Once you click on the “MAS” log, click Save All Events As… and choose a location to save the log file such as your Desktop.

     

  4. Once you’ve saved the logs to the location you specified, you’ll need to compress them in order to be able to send quickly over the internet. Right-click on the log file and choose “Send to > Compressed (zipped) folder”. This will create a zip archive of the logs, you can then attach that to an email.

 

 MPS Logs;

  1. Please open the Event Viewer application on your computer. The easiest way is usually to open the Start Menu and simply type in “Event Viewer” which should cause the item to appear which you can then click on to open.

  2. Once you have Event Viewer open look on the left-hand side of the window, look for the “Applications And Services Logs” item and click the arrow in front of the name to expand that section and Right-click on “MPS” log.

     

  3. Once you click on the “MPS” log, click Save All Events As… and choose a location to save the log file such as your Desktop.

     

  4. Once you’ve saved the logs to the location you specified, you’ll need to compress them in order to be able to send quickly over the internet. Right-click on the log file and choose “Send to > Compressed (zipped) folder”. This will create a zip archive of the logs, you can then attach that to an email.



 Metus API Logs;

  1. Please open the Event Viewer application on your computer. The easiest way is usually to open the Start Menu and simply type in “Event Viewer” which should cause the item to appear which you can then click on to open.

  2. Once you have Event Viewer open look on the left-hand side of the window, look for the “Applications And Services Logs” item and click the arrow in front of the name to expand that section and Right-click on “MetusLibAPI” log.

     

  3. Once you click on the “MetusLibAPI” log, click Save All Events As… and choose a location to save the log file such as your Desktop.

     

  4. Once you’ve saved the logs to the location you specified, you’ll need to compress them in order to be able to send quickly over the internet. Right-click on the log file and choose “Send to > Compressed (zipped) folder”. This will create a zip archive of the logs, you can then attach that to an email.

 

 Metus Online (MOL) Logs;

  1. Please open the Event Viewer application on your computer. The easiest way is usually to open the Start Menu and simply type in “Event Viewer” which should cause the item to appear which you can then click on to open.

  2. Once you have Event Viewer open look on the left-hand side of the window, look for the “Applications And Services Logs” item and click the arrow in front of the name to expand that section and Right-click on “MOL” log.

     

  3. Once you click on the “MOL” log, click Save All Events As… and choose a location to save the log file such as your Desktop.

     

  4. Once you’ve saved the logs to the location you specified, you’ll need to compress them in order to be able to send quickly over the internet. Right-click on the log file and choose “Send to > Compressed (zipped) folder”. This will create a zip archive of the logs, you can then attach that to an email.